Frequently Asked
Questions about cardtime

The minimum age to register and play on cardtime is 21 years old. This is a strict requirement under PAGCOR regulations governing online gaming in the Philippines. cardtime verifies the age of all players during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and all funds frozen pending investigation.

cardtime requires identity verification before you can make withdrawals. Accepted documents include a valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID, or PRC ID. You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24–48 hours on business days.

No. cardtime strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function on the cardtime Login page or contact our support team for assistance.

Visit the cardtime Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 support team at [email protected] and we'll help you regain access.

cardtime supports a wide range of Philippine payment channels to make depositing as convenient as possible. Accepted methods include GCash, PayMaya, BPI, BDO, Metrobank, and other major local banks via online banking transfer. All transactions are processed in Philippine Peso (₱). We are continuously adding new payment options, so check the cashier section of your account for the most up-to-date list.

The minimum deposit amount on cardtime varies by payment method. Generally, the minimum deposit starts at ₱100 for most e-wallet options like GCash and PayMaya. Bank transfer minimums may be slightly higher depending on the bank's own transaction limits. Check the cashier section of your cardtime account for the exact minimum applicable to your preferred payment method.

Most deposits via GCash and PayMaya are credited to your cardtime account instantly or within a few minutes. Bank transfers may take longer — typically 15 minutes to a few hours depending on your bank's processing times. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

cardtime does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees depending on the method used. We recommend checking with your payment provider before initiating a transfer. Any fees charged by third-party payment processors are outside of cardtime's control.

To withdraw from cardtime, log in to your account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

cardtime processes withdrawal requests within 1–3 business days after approval. E-wallet withdrawals via GCash or PayMaya are typically faster, often arriving within 24 hours of approval. Bank transfers to BPI, BDO, or Metrobank may take up to 3 business days. Processing times may be longer during peak periods or if additional verification is required on your account.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and payment account name, or a pending security review. If your withdrawal has been pending for more than 3 business days, please contact our support team at [email protected] with your withdrawal reference number for a status update.

The minimum withdrawal amount on cardtime is ₱200 for most payment methods. Maximum withdrawal limits per transaction and per day may apply depending on your account verification level and chosen payment method. Players with fully verified accounts generally enjoy higher withdrawal limits. Check the Cashier section of your account for the limits applicable to your account tier.

cardtime offers a comprehensive gaming library covering multiple categories. You can enjoy live casino games (baccarat, roulette, blackjack, poker), slot games from top providers, sports betting (PBA, NBA, UFC, boxing, football, and more), bingo, and coin games. New games are added regularly, so there's always something fresh to try. Visit the cardtime Casino page for a full overview.

Yes — cardtime is fully optimized for mobile browsers on both Android and iOS devices. You don't need to download a separate app; simply open your mobile browser, go to cardtime, and log in to your account. The platform automatically adjusts to your screen size for a smooth, responsive gaming experience whether you're in Makati, Quezon City, or anywhere else in the Philippines.

Yes. All games on cardtime use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time with professional dealers, providing full transparency. cardtime's games are sourced from reputable, internationally recognized game providers whose products are independently tested and certified for fairness.

Selected slot games on cardtime offer a demo or free-play mode that lets you try the game mechanics without wagering real money. Live casino games and sports betting require real-money wagers and do not have a free-play mode. To access demo modes where available, simply browse the Slot section and look for games with a "Try for Free" option.

cardtime offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page within your account after registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward meeting wagering requirements — slots typically contribute 100%, while table games may contribute less.

Log in to your cardtime account and navigate to the Promotions section. Browse available offers and click "Claim" on any promotion you wish to activate. Some promotions are automatically credited upon qualifying deposit, while others require a promo code entered at the cashier. Make sure to read each promotion's terms carefully, including minimum deposit amounts, eligible games, and expiry dates.

cardtime operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body that oversees online gaming in the Philippines. The platform uses industry-standard SSL encryption to protect all data transmissions and stores player funds in segregated accounts. Your personal and financial information is never sold to third parties.

cardtime provides a full suite of responsible gaming tools at no cost to players. These include deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check notifications, cool-off periods (24 hours to 6 weeks), and self-exclusion (6 months to permanent). To activate any of these tools, contact our support team at [email protected]. For more details, visit our Responsible Gaming page.

To self-exclude from cardtime, contact our support team at [email protected] and request a self-exclusion. We will process your request within 24 hours. During self-exclusion, your account will be fully suspended, you will not be able to log in or deposit, and all marketing communications will be stopped. Self-exclusion periods range from a minimum of 6 months to permanent exclusion. We take these requests seriously and process them without question.

cardtime takes data privacy seriously and complies with applicable Philippine data protection laws. We use 256-bit SSL encryption for all data transmissions, store sensitive data in encrypted form, and restrict access to personal information to authorized personnel only. We do not sell, rent, or share your personal data with third parties for marketing purposes. For full details on how we handle your data, please read our Privacy Policy.